One WhatsApp number. A real person replies.
Before, during and after your job, you talk to the same team on WhatsApp. Here is exactly what support you get, and for how long.
- Working hours
- Mon–Sat, 10:00 am – 7:00 pm IST
- New enquiries
- Reply within 2 working hours
- Clients during a job
- Reply within 2 working hours, update at every step
- Account + Ads and Business Care clients
- Priority reply within 1 working hour
- Care plan website down
- We start work within 2 working hours
Free fix period after delivery
Starts on the day we deliver. During this time, fixes are free; you don't need to ask twice.
| Job | Free for | What it covers |
|---|---|---|
| Listing copy, new listings, Complete Listing | 30 days | Any field rejected or suppressed, corrections to what we wrote |
| Product images | 30 days | Images rejected by the marketplace, resizing for another portal |
| A+ Content and Brand Store | Until approved, then 30 days | Resubmission after rejection, text or image corrections |
| Myntra and AJIO cataloguing | 30 days | QC rejections, size chart or attribute corrections |
| Business Website | 60 days | Bugs, broken links, small text and photo edits |
| Booking Website and Online Store | 90 days | Bugs, payment or booking issues, small edits |
| Online Store Plus | 120 days | Bugs, payment or order issues, small edits |
If a marketplace rejects something we made because of a mistake on our side, we fix it free for 12 months from delivery, even after the free period ends.
After the free period
You choose. Only monthly and care plans renew, and they stop whenever you ask with 15 days’ notice.
Pay per change
Small one-off edits are quoted on WhatsApp before we start, usually ₹299 to ₹1,499.
Website care plans
From ₹4,999 a year for hosting, backups and monthly edits. See care plans.
Monthly account care
For Amazon, Flipkart, Myntra and AJIO, from ₹6,999 a month, with a monthly report. See monthly plans.
Leave with everything
Your files, images, website code and logins are handed over. No exit charge.
Support questions
What counts as a "fix" and what counts as new work?
A fix is anything that doesn't work as agreed, or anything a marketplace rejects in work we did. New work is a change to the plan: a new page, new products, a new design direction. We always tell you before we charge for anything.
What if I am not happy with the first draft?
Every job includes at least 2 rounds of changes. Tell us what feels wrong, even roughly ("too plain", "colours don't match my brand"), and we redo it. If we still can't get it right, see our refund policy.
Can I call instead of WhatsApp?
Yes, on +91 98984 44166, Mon–Sat, 10:00 am – 7:00 pm IST. WhatsApp is best for sharing files and keeping a record of what we agreed.
Do you work on Sundays and holidays?
Our working days are Monday to Saturday. Messages sent on Sundays or public holidays are answered the next working day. For monthly plan clients during big sale events, we stay available on the sale days.
Already a client? Message us any time.
Send your order or website name with your question. If it's urgent, call.