Refund and cancellation policy

Last updated: 28 October 2026

We want you to pay only for work you are happy with. These rules apply to every order with Online Marketplace Solution.

Before we start

If you cancel before we start work, we refund 100% of what you paid. Work starts when we confirm on WhatsApp that it has started.

Listings, A+ Content, cataloguing and images

Each order includes at least 2 rounds of changes.
If, after those rounds, you are still not satisfied with an item and you have not uploaded or used it, we refund 50% of that item's price.
Items not yet delivered when you cancel are refunded in full.
Items that are delivered and approved, or already uploaded or used, are not refundable.
Free sample images are free; there is nothing to refund.

Websites

Cancel before we share the design preview: we refund the 30% advance, minus any domain or third-party cost already paid in your name (the domain stays yours).
Cancel after you approve the design: payments made for completed stages are not refundable. You receive all work done so far.
If we miss the go-live date in your written quote by more than 7 days for reasons on our side, the final 30% is reduced by 10%.

Monthly plans and care plans

Plans are paid in advance and run month to month (care plans run yearly).
Stop any time with 15 days’ notice on WhatsApp or email. A month that has started is not refunded.
Yearly care plans cancelled in the first 30 days are refunded in full, minus any work already done.

What we never refund, because we never receive it

Ad spend, marketplace commissions and fees, Razorpay or courier charges, trademark fees and domain registration are paid by you directly to those companies.

How refunds are paid

To the same account or UPI you paid from, within 7 working days of us agreeing the refund. GST on the refunded amount is reversed with a credit note.

How to ask

Message +91 98984 44166 on WhatsApp or email support@onlinemarketplacesolution.com with your order details.